World wide shipping available!
World wide shipping available!
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Shop Policies

CONTACT: hi.bananamochi@gmail.com

  • All orders are final!
  • I address all my thank you cards to the shipment name! If you wish to be addressed by a different name, please let me know in the order notes.
  • I ship worldwide! Please make sure your country is accepting mail from the USA.
  • We accept both card and PayPal! Most cards should work.
  • If you need an address change, please email me with your order number and new address before your order ships!
  • If something is wrong with the order you received, please email me first and provide picture proofs. I will do my best to help!
  • My current order processing time is about one week or less, depending on my personal schedule. Any important shipping updates will be posted on my Instagram story.
  • I am not responsible for lost or damaged mail! Once I ship out your order, I no longer have control over your package. In the event that a package gets lost, please note that I cannot guarantee a refund or replacement.
  • In the case that your order failed to deliver:
    • If it was a typo on my end, I will happily cover the extra shipping to send it back when it gets returned to me.
    • If it was a mistake on your end, you can choose between paying the extra shipping to send it back to you, or a refund (excluding shipping cost and taxes).
Thank you!